1. Brand Rationalisation
2. Searching for additional information that complies with the behaviour
3. Avoiding or changing the dissonant elements which can be achieved either by altering attitude, or by inhibiting elements of dissonance. Dissonance can be reduced with the help of any of these methods individually or it can be reduced by combining these according to choice.
The methods described above are medium of dissonance reduction by the customer itself. But in case of a marketer, the approach towards dissonance reduction is different. A marketer always tries to satisfy his customers by exploring various methods and new aspects in order to reduce post purchase dissonance. Post purchase dissonance occurs when a person makes a decision to buy a brand from among several alternative brands available within the same product category. This discomfort of consumers becomes very strong when the consumer makes large commitment in the purchase. Emotional branding is a tool which can be effective in positioning the product and also in reducing the dissonance of customers. The cognitive dissonance felt by Mr. Jaideep can be reduced by marketers of “Trucell” by touching his emotional chords.