Take the case of Mr. Jaideep who has purchased “Trucel” dual sim, 5MP camera android cell phone for his Father at a price of Rs. 8,400 after considering seriously other brands more or less in the same price range. In addition to his investment of hard earned money of Rs.8, 400 he has also invested invisibly in terms of much thinking and searching time for a gift to his old aged father and also considerable amount of ego in his purchase decision. Therefore the amount of stake visible and invisible-in this purchase is really significant. After evaluating the plus and minus points of each brand of mobile phones, he has selected the brand “Trucel”. After purchase, Mr. Jaideep finds his mobile having low battery life and the camera taking blurred pictures. Now he begins to doubt the wisdom of his purchase.
The above case of dissonance from cell phone can be reduced by two ways. One is by the person itself and secondly, by efforts of the marketer. Generally, a person feeling dissonant will try to satisfy himself from his purchase by following ways: